FAQs

LOCATION

What is the nearest International Airport to Grecotel Casa Marron ?

“Araxos” International Airport (GPA) is the nearest international airport to Lakopetra where Grecotel Casa Marron is located.

How far from Patras and Araxos International Airport is the hotel located?

– To Patras: 35km (approx. 45 minutes)
– To Araxos International Airport: 10km (approx. 10 minutes)

What are my transfer options from the airport to the hotel?

Guests staying in Grecotel Casa Marron can book taxi/mini van transfer according to their reservation applicable charges might be occurred. Reservations department would be pleased to assist. E: [email protected]

What is the weather like in Lakopetra?

Please be advised that Lakopetra has a Mediterranean climate with hot dry summers and mild winters. If you’re a sunseeker the best time to visit Lakopetra is between June and September. The hottest month of the year is July with an average daily maximum of 32 C and an average low of 25 C. From mid-March to May, the climate is mild, and the rains gradually become rarer.

What are the parking options at the hotel?

There is a parking area in the hotel premises, at no extra charge.

Is the hotel located directly to the beach?

The hotel has direct access to the beach.

What Time Zone is followed in Lakopetra?

Greece Time is +2 GMT.

BOOKING & PAYMENT

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 26930 51713.

What is the payment and cancellation policy of the resort?

Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

How do I pay for my reservation?

Once your reservation is complete, the reservations team will send you a secure online payment link through which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

What are the payment methods on spot?

Credit card/Debit Card payment as well as Cash payments are accepted. As for credit cards VISA, American Express, MasterCard and Diners club are accepted. For Cash payments, Euros (up to 500€ are accepted. For bigger transactions, no cash is accepted according to the law).

TRANSPORTATION

What is the standard mode of Airport transfer to Grecotel Casa Marron?

Grecotel Casa Marron organizes taxi/minivan Transfers for Arrival & Departure from and to Araxos International Airport for all guests. The route will be approximately 10-minutes to access the resort from the Airport.

What types of vehicles are used for the airport transfers?

Transfers are private.
Vehicles are upon request:
Up to 3 passengers: TAXI
From 4-8 passengers: MINI VAN
Charges vary upon vehicle.

How can Lakopetra be reached?

Taxi order is available 24/7 at the reception (waiting time from 10 – 30 minutes)
With a rental car.

DINING AND MEAL PLANS

Are all the restaurants operational?

Depending on seasonality the operation schedules of the openair restaurants may vary. Outdoor dining options are also subject to weather conditions.

What is included in the All-inclusive meal plan?

An exciting dining concept with many options and including an à la carte dinner per week (min stay 7 nights and reservation are required) and free dining for kids.

The All-inclusive meal plan

BREAKFAST(duration over 3 hours)
CASA MARRON RESTAURANT: Super breakfast options with traditional products, a tantalizing array of grilled food prepared by our skillful chefs on the spot, as well as healthy choices.

LUNCH (duration 2 hours)
CASA MARRON RESTAURANT: Enriched buffet restaurant with international flavors with local cuisine touches.
CASA MARRON BBQ HOUSE: BBQ Restaurant, All Inclusive, Kids Dining
TRATTORIA: Italian pasta through the fascinating menu, street food, home-grown salads & vegetables, fresh fruits

DINNER(duration 2 hours)
CASA MARRON RESTAURANT: Mediterranean buffet restaurant with live cooking.
FAROS: À la carte Restaurant with Mediterranean creative cuisine options.

KIDS GO FREE
Children up to 12 years old enjoy multiple options at the buffets

Do you have Baby food meal plan?

0-1 years old toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food.

Do we need to book the restaurants in advance?

It is required to book for the a la carte restaurant at least one day before.

Is there any dress-code for the Restaurants?

Daytime: Resort Casual. Cover-ups are required for breakfast and lunch. Footwear is always required in restaurants & bars.

Evening: Smart casual attire. No beachwear or shorts during meals.

Can we arrange a Private Dinner?

Candlelight private dinner on the sand dunes can be arranged upon availability and weather conditions permitting with additional charge.

What do you offer for a Special Diet?

In order to facilitate any special dietary requests, the following procedure is necessary. Upon arrival, the guest informs the reception staff whether there are any allergies or special dietary requests. After that we introduce the guest to the restaurant manager and the executive chef of the hotel. Every single day the executive chef or the sous chef of the hotel explains the buffet to the guest, tailormade options and special dishes can be prepared upon request. The buffet has a wide range of choices. Every day and each meal are different and has choices of fresh vegetables, meats, fish, seafood, vegetarian, vegan, kids buffet, baby food, etc. Also, once per week you have a complimentary dinner at the a la carte restaurant. Yes, we can adapt the menu to gluten free too!

ACCOMMODATION

What are the Check-In and Check-out Hours?

Check-out: 11 AM
Check-in: 3 PM

What should I have with me upon the check in?

Your ID card or Passport and the credit card you have used to book your reservation.

Is it possible to enter my room prior to check-in?

If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

May I use the Hotel’s Facilities before my check-in or after my check-out?

All Hotel’s Facilities are available to Grecotel Casa Marron guests to be used by the time you arrive in the hotel.

If I arrive before my check-in time, can I drop my bag somewhere?

Casa Marron provides you a luggage area where you can safely store your luggage and personal belongings.

Is it possible to have a confirmed late check out?

A day before your departure a late check out may be requested at the reception. There are different options with applicable charges to choose according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

What is the environmental tax? Am I obligated to pay it?

An environmental fee, defined as Climate Crisis Resilience Fee, of €7, 00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.

Can you confirm a certain room number of location?

A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability, but no confirmation is possible.

Does the hotel provide laundry and ironing services?

Laundry and Ironing Services are available with an extra charge.

Is there a safety deposit box in the room?

All room types offer a safety deposit box.

What plug adapter do I need to bring with?

The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected. The standard voltage is 220 V. Common adaptors can be provided from the reception at no extra charge, upon availability.

Is there an ATM machine in the hotel premises?

No, the nearest ATMs to the hotel is 12km away at Kato Achaia Town.

Are there any shops in the Hotel?

Yes, in the hotel we have a mini market with souvenirs and a Boutique shop.

Do I have to bring my own Beach towels?

No, upon your arrival you will find beach towels in your room and then you can change them free of charge.

Is the hotel accessible to Mobility Impaired Guests?

Not all departments are accessible to guests in wheelchairs. However, there are ramps leading in some hotel areas but our hotel is not suitable for disabled people.

Are pets allowed in the hotel?

Only guide dogs are allowed in the hotel.

WELLNESS

Do we have to book the massage in advance?

No, you could book with our Wellness Center reception upon your arrival or during your stay with us.

Do you have a Gym?

We have a well-equipped indoor gym and an outdoor gym.

Do you have a medical facility on the island?

There is a medical Center in Kato Achaia Town (12 kms) and in Patras (35kms) big hospitals.

Does the Hotel have Sauna?

Yes, there are two Finish Saunas at the hotel, free of charge for our guests.

KIDS CLUB

Do you have a kid’s club?

We have a very well-equipped Children’s creative and educational facility called Grecoland.

What age is allowed in the kid’s club?

Children between ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3-years old or younger will also have access to the Grecoland kids club with the presence of a parent or a guardian.

ACTIVITIES

What Types of Water Sports Activities do you have?

We do have non-motorized Water Sports activities, included in the all-inclusive package, reservation required.
For a fee: Water Sports lessons, Water-ski, Jet-ski, Parachute, Banana & Rings, Crazy shark, Fly board, with special equipment.

Are there any restrictions for the waterslides?

– Kids should be under the supervision of their parents at all times

– People who have health problems are not allowed to slide

– People who cannot swim are not allowed to slide

– Running along the stairs is forbidden

– Avoid swimming immediately after eating or drinking

– Please advise the relevant signs next to the slides

What is the depth of the children pool?

The depth of our children pool is 50cm.

How many Tennis courts does the Hotel has?

The Hotel has two Tennis courts that our guests can use for free. Moreover, we offer to our guests the tennis equipment for free. You can reserve the court at the reception desk anytime.

GENERAL INFO

Is there 24h reception service?

Yes, reception is open 24 hours.

Is there quick departure service available?

Yes, there is service for quick departure (express service with undersigned authorization form).

Is there baggage transfer service?

Yes, there is baggage transfer service available for our guests.

Is Early Breakfast available?

Yes, there is early breakfast service available for our guests half an hour before the prearranged & scheduled departure. The request should be made in reception latest till 20.00 of previous day.

Are meal packages available?

Providing food or breakfast to customers in special packages if requested (lunch boxes). Reservation should be requested in reception latest till 20.00 of previous day.

Is there a choice of Pillows available?

Yes, there is choice of pillows (normal, anatomical, hypoallergenic).