FAQs

What is the nearest International Airport to Grecotel Casa Paradiso?

The nearest international airport to Marmari, where Grecotel Casa Paradiso is located, is Hippocrates International Airport (KGS).

 

How far from Kos Town and Kos International Airport is the hotel located?

• Kos Town: 17 km (approximately 30 minutes)
• Kos Airport “Hippocrates”: 15 km (approximately 20 minutes)

 

What are my transfer options from the airport to the hotel?

Guests staying at Grecotel Casa Paradiso can book a private transfer based on their reservation. Additional charges may apply. Our Reservations Department will be happy to assist you.
E: [email protected]

 

What is the weather like in Kos?

Kos has a Mediterranean climate with hot, dry summers and mild winters.

Best time to visit for sunseekers: June – September
Hottest month: July (average high of 31°C, low of 23°C)
Spring (March – May): Mild temperatures, with rainfall gradually decreasing

 

What are the parking options at the hotel?

The hotel provides a parking area on its premises at no extra charge.

 

Is the hotel located directly to the beach?

The hotel is separated from the beach by a low-traffic road.

 

What Time Zone is followed in Kos island?

Kos follows Greece Time (GMT +2).

 

What is the beach like at Grecotel Casa Paradiso?

Grecotel Casa Paradiso is located on a beautiful, long sandy beach with shallow waters, making it ideal for families and children. Sunbeds and umbrellas are available free of charge for hotel guests.

 

What is around the hotel? Are there any nearby attractions or shops?

Grecotel Casa Paradiso is located in Marmari, a peaceful coastal area on the island of Kos, approximately 2 km from the village center, where you can find local shops, cafés, and tavernas.

For those wishing to explore further, Kos Town is just 17 km away and can be reached by bus, taxi, or rental vehicle. Kos Island offers various cultural sites, such as the Asklepion, the Castle of the Knights, and scenic villages perfect for day trips.

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 22420 41488.

 

What is the payment and cancellation policy of the resort?

Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

 

How do I pay for my reservation?

Once your reservation is complete, the reservations team will send you a secure online payment link through which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

 

What are the payment methods while on the island?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

What is the standard mode of Airport transfer to Grecotel Casa Paradiso?

Grecotel Casa Paradiso offers private transfers for arrivals and departures to and from Hippocrates International Airport. The journey takes approximately 20 minutes. Charges vary depending on the vehicle selected.

 

What types of vehicles are used for the airport transfers?

Our luxury transfers are private and arranged according to reservation terms. Available vehicle options include:

Up to 3 passengers: Taxi Sedan, Mercedes E-Class
For 4-14 passengers: Mini Vans such as Mercedes Vito, V-Class, and Sprinter

 

Is there a waiting time for the transfers to the resort?

Shared transfers are scheduled according to international flight arrival times at Hippocrates International Airport. Expect a waiting time of 30 to 60 minutes, as these transfers are shared with other guests. Alternatively, private transfers are available upon request for an additional fee.

 

How can Kos Town be reached?

• Public Transportation: A bus stop is located 50m from the hotel beach road.
• Taxi: Available 24/7 at the reception with a waiting time of 10-30 minutes.
• Rental Options: Cars and motorbikes are available through the reception desk.

Are all the restaurants operational?

Restaurant operation schedules may vary depending on seasonality.

 

What is included in the All-inclusive meal plan?

An exciting dining concept with multiple options, including one à la carte dinner per week and free dining for kids.

Breakfast:
Casa Paradiso Restaurant: Extensive breakfast options, including American buffets, fitness choices & local specialties.
Late Continental Breakfast available.
Lunch:
Casa Paradiso Restaurant: Mediterranean buffet with live cooking and daily themed dishes.
Casa Paradiso BBQ House: BBQ specialties, all-inclusive, kids’ dining options.
Taverna: Street food selections.
Dinner:
Casa Paradiso Restaurant: Mediterranean buffet with live cooking and themed evenings.
Taverna: À la carte theme restaurant featuring International & Greek creative cuisine.
Kids Go Free:
Children up to 12 years old have multiple buffet options at no extra charge.

 

Do you have Baby food meal plan?

For toddlers aged 0-1 years, baby food can be arranged upon request. Please contact the Restaurant Manager in advance to place an order. Our staff is also available to assist with warming baby bottles or baby food.

 

Do we need to book the restaurants in advance?

It is recommended to book the à la carte restaurant at least one day in advance to secure availability.

 

Is there any dress-code for the Restaurants?

Daytime: Resort Casual. Cover‐ups are required for breakfast and lunch. Footwear is required in restaurants & bars at all times
Evening: Smart Casual. No beachwear or shorts in the evening. Gentlemen – long trousers and shirts with sleeves (short or long) are required in all restaurants & bars.

 

Can we arrange a Private Dinner?

A candlelight private dinner on the sand dunes can be arranged, subject to availability and weather conditions.

 

What do you offer for a Special Diet?

To accommodate special dietary needs, guests should inform the reception staff upon arrival. A form will be completed and signed, and guests will be introduced to the Restaurant Manager and Executive Chef to discuss tailored meal options.

Dietary accommodations include:
Fresh vegetables, meats, fish, seafood, vegetarian & vegan options.
Kids buffet & baby food.
Gluten-free options: Bread, pasta, pizza, desserts (upon request), pancakes (upon request), and afternoon snacks (upon request).
Breakfast gluten-free choices: Muffins, cake, choco flakes, corn flakes.

What are the Check-In and Check-out Hours?

Check-out: 11 AM
Check-in: 3 PM

 

What should I have with me upon the check in?

Your ID card or passport and the credit card used to book your reservation.

 

Is it possible to enter my room prior to check-in?

If the room is unoccupied, early check-in may be approved. However, to ensure availability, we recommend booking an additional overnight stay if you plan to arrive early in the morning.

 

May I use the Hotel’s Facilities before my check-in or after my check-out?

All hotel facilities are available to Grecotel Casa Paradiso guests from the time of arrival.

 

If I arrive before my check-in time, can I drop my bag somewhere?

A luggage area is available for safely storing your personal belongings.

 

Is it possible to have a confirmed late check out?

Late check-out may be confirmed at the reception a day before departure. Different options are available with applicable charges, depending on availability. To guarantee late check-out, we recommend booking an additional overnight stay in advance.

 

What is the environmental fee? Am I obligated to pay it?

In compliance with legal regulations, a Climate Crisis Resilience Fee applies as follows:

From April 1st to October 31st, a €10.00 per room, per night fee is applied.
From November 1st to March 31st, the fee is adjusted to €3.00 per room, per night.
This fee is payable directly by the guest at check-out.

 

Can we have twin beds in the Casa Room or the Casa Bungalow Rooms?

Twin beds are available only in the Mini Rooms category, subject to availability. Please inform us in advance of your request.

 

Is there a coffee or tea in the room?

All rooms are equipped with Tea & Coffee Facilities.

 

Can you confirm a certain room number or location?

Requests for specific room numbers or locations can be made once the reservation is confirmed. The hotel will do its best to accommodate requests based on availability.

 

Does the hotel provide laundry and Ironing services?

Yes, laundry and ironing services are available at an extra charge.

 

Is there a safety deposit box in the room?

Yes, all room types include a safety deposit box.

 

What plug adapter do I need to bring with?

The hotel uses Type C power plugs and sockets (two round parallel pins, 220V). Common adaptors are available at reception, subject to availability.

 

Is there an exchange office at the reception desk?

No, currency exchange is available at the airport.

 

Is there an ATM machine in the hotel premises?

No, the nearest ATM is 2 km away in Marmari Village.

 

Are there any shops in the Hotel?

Yes, there is a mini market within the hotel.

 

Do I have to bring my own Beach towels?

No, beach towels are provided in your room upon arrival and can be exchanged at the beach towel station free of charge.

 

Is the hotel accessible to Mobility Impaired Guests?

While not all areas are accessible, ramp sections are available beside most steps for easier mobility.

 

Are pets allowed in the hotel?

Only guide dogs are allowed in the hotel.

 

Are the rooms renovated?

The Casa Rooms in the main building were renovated in 2021, including new bathrooms, floors, beds, mattresses, and updated decor.
All Bungalows have been renovated in 2025, featuring:
Fully upgraded bathrooms
New wardrobes and furnishings
Magnetic lock doors
Refreshed interiors
Casa Family Rooms in the main building have been redecorated, with bathrooms remaining unchanged.
All room types are now equipped with new flat-screen TVs (43’’ – 50’’ – 55’’).

 

Is there Wi-Fi available at the hotel?

Yes, complimentary Wi-Fi is available throughout the hotel, including in rooms and public areas.

Do we have to book the spa in advance?

No, you can book with our reception or guest services department upon arrival.

 

Do you have a gym?

Yes, we have a well-equipped indoor gym and an outdoor gym.

 

Do you have a medical facility on the island?

Yes, there is a public hospital available, along with a 24/7 on-call resort doctor for medical assistance.

 

Does the Hotel have Sauna?

No, the hotel does not have a sauna.

Do you have a kid’s club?

Yes, we have a well-equipped children’s creative and educational facility called Grecoland.

 

What age is allowed in the kid’s club?

Children aged 4 – 12 years have complimentary access to the Grecoland Kids Club.
Children 3 years old or younger may also access the club, but only when accompanied by a parent or guardian.
Alternatively, a babysitting service is available for children 3 years old or younger.

 

Is it possible to book babysitting service?

Babysitting services are available under the following terms and conditions:

Operating hours: 8 AM – Midnight
Rate: €20 per hour
Advance notice: Guests must book babysitting services at least one week in advance.
Minimum duration: Babysitting is booked for a minimum of 1 hour and charged in 1-hour increments (e.g., 1 hour 30 minutes will be charged as 2 hours).
Ratio:
Children under 2 years old: One babysitter per child.
Children over 2 years old: Maximum of 2 children per babysitter.
Availability: Babysitters are assigned based on availability; specific requests regarding gender, language, or staff members cannot be guaranteed.
Grecoland staff: Team members from Grecoland can provide babysitting services outside of operational hours.
Rates and taxes: Subject to change without prior notice.

What Types of Water Sports Activities do you have?

A variety of non-motorized water sports activities are available at an extra charge through Fun2Fun Watersports, an independent partner located on the beach. Activities include:

Canoeing & pedalos
Windsurfing & kitesurfing
Catamaran sailing & wing foiling
Reservations are required, and all activities are subject to availability. Please note that all bookings for water sports must be made directly with Fun2Fun Watersports and not through the hotel.

 

Are there any restrictions for the waterslides?

For safety reasons, the following restrictions apply:

Individuals shorter than 120 cm and weighing more than 120 kg cannot use the slides.
Parental supervision is required at all times.
Guests with health conditions or those who cannot swim are not permitted to slide.
Running on the stairs is strictly forbidden.
Guests are advised to follow all posted safety signs near the slides.

 

What is the depth of the children pool?

The children’s pool depth is 60 cm.

 

Are there any heated pools?

No, the hotel does not have heated pools.

 

How many Tennis courts does the Hotel has?

The hotel features two tennis courts, available free of charge for guests.
Tennis equipment is provided free of charge.
Courts can be reserved at the reception desk at any time.
Tennis lessons are available at an extra charge.

Is there 24h reception service?

Yes, the reception is open 24 hours.

 

Is there quick departure service available?

Yes, we offer an express check-out service for quick departures. Guests must complete an authorization form in advance.

 

Is there baggage transfer service?

Yes, a baggage transfer service is available for our guests.

 

Is Early Breakfast available?

Yes, an early breakfast service is available 30 minutes before the scheduled departure.

Reservation required at the reception by 19:00 the day before.

 

Are meal packages available?

Yes, special meal packages (lunch boxes) can be provided upon request.

Reservation required at the reception by 19:00 the day before.

 

Is there a choice of Pillows available?

No, there is no pillow selection available.

Are there special offerings for honeymooners and anniversary or birthday celebrations?

Yes! We offer special packages for honeymooners, anniversaries, and birthday celebrations, including:

Romantic private dinners (available upon request at least one week in advance, subject to weather conditions, with an additional charge)
Room decorations
Birthday cakes & surprises
Massage treatments. For customized arrangements, please contact our Guest Services team in advance.

 

How can I get the Grecotel App on my device?

The Grecotel App is available for download on iOS & Android devices.

Visit the App Store (iPhone) or Google Play Store (Android).
Search for “Grecotel” and install the app.
Log in using your reservation details to access exclusive services, restaurant bookings, and resort information.

 

Can we communicate with the resort via WhatsApp instead of email?

Yes, guests can contact us via WhatsApp for quick inquiries and assistance.

Our WhatsApp number will be provided upon check-in.
For formal requests such as reservations or confirmations, email communication is still required.

 

Which languages are spoken by the resort staff?

Our team members speak multiple languages, including:

English
German
French
Greek
Additional languages may be available depending on staff availability.

 

What amenities are included with my stay?

Your stay includes a range of complimentary amenities, such as:

All-inclusive dining & drinks
Beach & pool sunbeds with towel service
Fitness center access
Daily entertainment & activities
Free Wi-Fi throughout the resort
Children’s Grecoland Kids Club
Some premium services (e.g., spa treatments, excursions) are available at an extra charge.

 

Are there any butlers services available?

Butler service is available upon request, subject to availability, and at an additional charge. Guests wishing to arrange this service should inform us before arrival to ensure proper coordination. Additionally, our Guest Services team is always available to assist with any special requests.