FAQs

What is the nearest International Airport to Grecotel Kos Imperial?

“Hippocrates” International Airport (KGS) is the nearest international airport to Psalidi area where Grecotel Kos Imperial is located.

 

How far from Kos Town and Kos International Airport is the hotel located?

– To Kos Town: 4km (approx. 10 minutes)
– To Kos Airport “Hippocrates”: 38km (approx. 45 minutes)

 

What are my transfer options from the airport to the hotel?

Guests staying in Grecotel Kos Imperial may book a variety of luxury private transfers according to their reservation, applicable charges might be occurred.
The reservations department would be pleased to assist. E: [email protected]

 

What is the weather like in Kos?

Please be advised that the climate of Kos Island is Mediterranean, with mild, rainy winters and hot, sunny summers. The daily average temperature ranges from 9.5 °C (49.1 °F) in January to 28.5 °C (83.3 °F) in August.
From mid-March to May, the climate is mild and the rains are gradually becoming rarer.
From June to August, it almost never rains, and the maximum temperature can reach 37 °C (98.6 °F), especially in July and August. Luckily, sea breezes blow, providing relief, at least when the heat is not excessive, and in any case, you can cool yourself in the sea.
In September and October, there may still be some rainy days. Even when it rains, it is very unlikely to rain for days to an end but during the day or night leaving plenty of time to engage in indoor and outdoor activities in the resort or around the island.

 

What are the parking options at the hotel?

There is a parking area on the hotel premises as well as a valet service.

 

What Time Zone is followed in Kos Island?

Greece Time is +2 GMT.

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 22420 58000.

 

What is the payment and cancellation policy of the resort?

Pre-payment is required to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

 

How do I pay for my reservation?

Once your reservation is complete, the reservations team will send you a secure online payment link through which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

 

What are the payment methods while on the island?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

 

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

What is the standard mode of Airport transfer to Grecotel Kos Imperial?

Grecotel Kos Imperial organizes Luxury private Transfers for Arrival & Departure from and to Hippocrates International Airport for all guests. The journey will be approximately 45-minutes to access the resort from the Airport.

 

What types of vehicles are used for the airport transfers?

Our Transfers are private according to the reservation terms.
Vehicles we cooperate with are upon request:
Up to 4 passengers: TAXI SEDAN, MERCEDES E-CLASS
From 5-14 passengers, MINI VANS: MERCEDES VITO, V-CLASS, SPRINTER

 

How can Kos Town be reached?

• Public bus transportation with bus stop at the road in front of the hotel’s entrance.
• Taxi order is available 24/7 at reception (waiting time from 10 – 45 minutes).
• With a rental car/motorbike/bicycle, available option at the concierge desk.

Are all the restaurants operational?

Depending on seasonality the operation schedules of the restaurants may vary.

 

What is included in the Half Board meal plan?

An exciting half board dining concept with many options and extra advantages, including credit in all a la carte restaurants of the hotel, and free dining for kids.

 

The Half Board meal plan includes,

BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.

LUNCH (in place of dinner)
Buffet-no extra charge at Main Restaurant “Lagoon” with Mediterranean cuisine

DINNER
Buffet-no extra charge at Main Restaurant “Lagoon” with Mediterranean cuisine
or
Choice of participating à la carte restaurants
with credit allowance of 20€ per adult & 10€ per child, reservation required.

KIDS GO FREE
Free dining for children as part of the Half Board program.

 

What is included in the Lux Me All Inclusive meal package?

BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.

LUNCH
Buffet-no extra charge at Main Restaurant “Lagoon” with Mediterranean cuisine
Buffet-no extra charge at all day dining & snacks Restaurant “Food court”

DINNER
Buffet-no extra charge at Main Restaurant “Lagoon” with Mediterranean cuisine
No extra charge at Fine dining la carte restaurant “Finicia”
No extra charge at a la carte restaurant “Tavernaki” with Greek cuisine
No extra charge at a la carte restaurant “1930’s” with Italian classics
No extra charge at a la carte restaurant “Asiana” with Oriental cuisine & Pan-Asian dishes
(Kindly by aware that dining at the a la carte restaurants can be once per week in each a la carte restaurant upon availability, reservation required)

PATISSERIE & CHOCOLATERIE
No extra charge

CREPERIE – GELATERIA
No extra charge

UNLIMITED DRINKS
No extra charge

SNACKING, LIGHT FARE & LATE NIGHT SNACKS
No extra charge

AFTERNOON TEA
No extra charge

WINE LIBRARY
No extra charge

DAILY STOCKED MINI BAR
No extra charge

 

What are the meal options for Children?

Children below 12 years can dine for free at the Tasty Corner Lunch from 12:30-14:00
All Restaurants have available Kids Menus. Children aged over 12 years old are considered adults.

 

Do you have Baby food meal plan?

0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager or your Guest Relations Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food.

 

Do we need to book the restaurants in advance?

It is recommended to book restaurants a week prior to the arrival date to ensure the availability.

 

Can we book restaurants prior to arrival?

If your stay is in Grecotel Kos Imperial, you can book the restaurants within 7 days prior your arrival either through our Grecotel App or by contacting our Guests Services Team via email or our WhatsApp Concierge which will be found through our Grecotel App.

 

Is there any dress code for the Restaurants?

We follow a resort-casual dress code during dinner time at all our restaurants.
Swimwear and flip-flops are discouraged at all our restaurants.

 

Can we arrange a Private Dinner?

We can arrange Private Dinners in different picturesque locations and with beautiful set ups at the beach or hotel.

What are the Check-In and Check-out Hours?

Check-out: 11 AM
Check-in: 3 PM

 

What should I have with me upon the check-in?

Your ID card or Passport and the credit card you have used to book your reservation.

 

Is it possible to enter my room prior to check-in?

If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

 

May I use the Hotel’s Facilities before my check-in or after my check-out?

All the Hotel’s Facilities are available to Grecotel Kos Imperial guests to be used by the time you arrive in the hotel.

 

If I arrive before my check-in time, can I drop my bag somewhere?

Kos Imperial provides you with a luggage area where you can safely store your luggage and personal belongings.

 

Is it possible to have a confirmed late check out?

A day before your departure a late check-out may be confirmed at reception. There are different options with applicable charges to choose from according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

 

What is the environmental tax? Am I obligated to pay it?

An environmental fee, defined as Climate Crisis Resilience Fee, of €10,00 per room per night is applicable by law, payable by the guest directly at the hotel upon arrival.

 

Can we have twin beds in the Double Room Garden View, Side Sea View or Sea View of the Main Building?

Yes, there are rooms either with king-size bed or 2 twin beds. Double Room Garden View, Side Sea View or Sea View of the Main Building have these bedding features available upon request. Kindly inform us about your wish prior to your arrival.

 

Is there coffee or tea in the room?

All rooms are equipped with Tea & Coffee Facilities, Nespresso coffee machine and pods (2 pods per guest complimentary upon arrival, daily replenishment of pods at Lux Me all-inclusive guests & daily replenishment of instant coffee and tea for all guests), let us know if you wish to have fresh milk for tea.

 

Is it possible to accommodate 3 Children in a 2-Bedroom Family Room?

We can accommodate 2 children and 01 infant in addition to 02 Adults in a 2-Bedroom Family Room.
Children aged over 12 years old are considered adults.

 

How much do you charge for an extra child in any room?

Should the room occupancy allow us to accommodate the children in the category of room, children who are 12 years old and below will be able to stay on complimentary basis.

 

What is the size of the extra bed?

Our extra beds are between 71 to 78 inches (180-200 cm) in length and 31 to 35 inches (80 -90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

 

Is it possible to arrange 2 rooms next to each other?

If the booking is made in advance, we can certainly arrange two or more rooms next to each other or the closest as possible according to the type and availability.

 

Can you confirm a certain room number or location?

A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

 

How far are the Villas from the Beach?

The Villas are located on the eastern side of the resort and are located a few steps (approximately 50 m.) away from the main beach.

 

How often are the bed sheets and towels changed?

Implementing measures of natural resources management with the aim of improving the local environment, bed sheets and towels are changed after the third day of your stay. However, in case you want them to be changed daily, you may place the designated label in the room.

 

Does the hotel provide Iron & Ironing board in the room?

Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.

 

Is there a safety deposit box in the room?

All room types offer a safety deposit box.

 

What plug adapter do I need to bring with me?

The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.

 

Is there an exchange office at the reception desk?

No, you can exchange cash notes at the airport, at the banks or the exchange burros in Euros.

 

Is there an ATM machine on the hotel premises?

There is an ATM machine located on the mid level of the hotel’s Main Building.

 

Is the hotel accessible to Mobility Impaired Guests?

Even though there are no specially designed rooms for Mobility Impaired Guests, most rooms at the main building are accessible. Moreover, all departments are accessible to guests in wheelchairs.

 

Are pets allowed in the hotel?

Pets are not allowed in the hotel, except for service animals, that are allowed to accompany their handler in all hotel premises.
Terms and conditions are applied & the resort must be contacted in advance.

 

Are non-resident guests allowed to use the facilities of the hotel?

Non-resident guests can use our bars, restaurants and the spa and get priced according to the relevant catalogue (reservations are required in advance). On the other hand, they cannot use the Grecoland’s Kids club, the beds & umbrellas either of the swimming pools or the beach, along with the use of our swimming pools.

 

Is the tab water drinkable?

Yes, the tab water is drinkable and as well we offer the availability of bottled water with an extra charge.

Do we have to book the spa in advance?

It is recommended to book Elixir Beauty Spa treatments a week in advance in order to guarantee the preferred timing.

 

Do you have Male Therapists?

We do have Male therapists at Elixir Beauty Spa.

 

Do you have a salon at the SPA?

We do have a salon at the Elixir Beauty Spa.

 

Do you have a Sauna, do I have to book?

We do have 2 sauna rooms in our Elixir Spa and reservation prior is required.

 

Are the swimming pools heated?

There are two internal swimming pools that are heated located at Elixir Spa. The one is a Thalassotherapy pool with extra charge, while the other swimming pool that is heated, is heated in April & October and is free of charge for the guests.

 

Do you have a Gym?

We have a very well-equipped gym.

 

Do you have a medical facility on the island?

We do have a public hospital, two private clinics on the island, along with an assigned 24/7 on call Resort doctor.

Do you have a kid’s club?

We have a very well-equipped Children’s creative and educational facility called Grecoland.

 

What age is allowed in the kid’s club?

Children between the ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3 years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, a babysitting service can be booked for children who are 4-years old and above.

 

Is it possible to book a babysitting service?

Babysitting service can be booked with the below prices and terms and conditions.
Prices:
Normal hours (8am – Midnight): € 25 per hour

• Guests are required to book baby-sitting services 24-hours in advance, and they may do so via the Guest Services Team.
• All bookings are for a minimum of 1 hour and follow with 1-hour increments. For example, if the babysitting lasts for 1.30hrs the guest will be charged for 2 hrs.
• If baby-sitting services are required for more than 3 hours, the babysitter can avail one meal from in-villa dining which will be charged to the guest.
• 2 children per babysitter at a time.
• Each babysitter is assigned to a single room/villa.
• Rates and taxes are subject to change without prior notice.
• The babysitter is chosen based on best availability. We are not able to guarantee any specific requests such as gender, language, or a specific Teammate. Teammates from Grecoland are available for babysitting duties outside of operational hours.

What Types of Water Sports Activities do you have?

We do have both non-motorized as well as motorized Water Sports activities.
With our Imperial Windsurfing & Watersports Center, you can learn water-skiing and wakeboard, rent canoes, SUP, pedaloes or have fun on the coast with banana, u-slider and rings, or go extreme with Jet Ski.

 

Are there good diving spots near Grecotel Kos Imperial?

In Grecotel Kos Imperial we have an outsourced partner with Scuba Diving School which will organize your pick-up and drop-down to our hotel & will arrange dives according to your level of experience.

 

Do you do Excursion boat trips?

We do have different types of boat trips a wide option of boats from self-driven to yachts to enjoy the sea breeze of the Ionian emerald waters, cruises and experiences, snorkeling excursions, fishing, as well as available at Grecotel Kos Imperial Concierge Team ready to provide you plenty of information to plan the trip of your dreams.

 

Is there a House Reef near Kos Imperial?

There are plenty of diving sites around the area.

 

Do we have to pre-book Watersports, Scuba Diving and Excursions?

We recommend booking excursions a week prior to the arrival date to ensure availability. It will also be possible after your arrival to explore options and suggestions with our concierge team. For Scuba diving, your in-person presence is required during the booking process, hence, this can be done upon arrival. As for watersports, no pre-booking is required.