FAQs

What is the nearest International Airport to Grecotel LuxMe White Palace?

‘’Nikos Kazantzakis’’Heraklion International Airport (HER)-74km
‘’Ioannis Daskalogiannis”Chania Airport(CHQ)-78km

 

How far from Rethymno Town is the hotel located?

• To Rethymno Town: 8.6km (approx. 10 minutes)

 

What are my transfer options from the airport to the hotel?

Guests staying in Grecotel LuxMe White Palace make book a variety of luxury private transfers according to their reservation applicable charges might be occurred.
The reservations department would be pleased to assist. E: [email protected]

 

What are the parking options at the hotel?

The hotel provides complimentary parking facilities both on-site and across the premises.

 

Can I charge an electric car?

Our Hotel provides a special parking slot with a charging station for electric cars.

 

What Time Zone is followed in Crete Island?

Greece Time is +2 GMT.

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?

You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with the resort. To contact the resort directly, please send an email to: [email protected] or call: +30 28310 71102.

 

What is the payment and cancellation policy of the resort?

Pre-payment is required to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

 

How do I pay for my reservation?

Once your reservation is complete, the reservations team will send you a secure online payment link through which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

 

What are the payment methods?

Credit card, debit card, and cash payments are accepted. For credit cards, we accept VISA, American Express, MasterCard, Union Pay, Discover, JCB, and Diners Club. Guests must present the same credit card used for the booking, along with a photo ID or passport of the cardholder, upon check-in at the hotel.

 

Please note, according to legislation, partial or full settlement of invoices exceeding €500 in cash is prohibited. All payments exceeding this amount must be made by credit or debit card, or via bank transfer.

What is the standard mode of Airport transfer to Grecotel LuxMe White Palace?

Grecotel LuxMe White Palace organizes Luxury private Transfers for Arrival & Departure from and to the International Airports for all guests. The journey will be approximately 1 hour to access the resort from the Airports. (extra charge applies)

 

What types of vehicles are used for the airport transfers?

Our Luxury Transfers are private or semi-private according to the reservation terms.
Vehicles we cooperate with are upon request:
Up to 3 passengers: TAXI SEDAN, MERCEDES E-CLASS or similar
From 4-14 passengers, MINI VANS: MERCEDES VITO, V-CLASS, SPRINTER or similar

 

How can Rethymno Town be reached?

•By shuttle bus every 30 minutes in high season and every hour in low season. The bus station is located at the entrance of the hotel.
• Taxi order is available 24/7 at the reception (waiting time from 10 – 30 minutes).E-bikes & e-Scooters available option at the concierge desk/upon request
• With a rental car/motorbike, available option at the concierge desk

Are all the restaurants operational?

Depending on seasonality the operation schedules of the restaurants may vary.

 

What is included in the LUXME concept meal plan?

The Lux Me concept includes breakfast, lunch, dinner options as well as outstanding a la carte dining, snacking during the day including patisserie & gelaterie, premium selection of drinks & beverages.
Lux Me is valid in all available Restaurants, Bars and does not apply to in-room dining.
Restaurants are subject to availability and are subject to change due to seasonality, weather or other unforeseen causes.
Possibility to dine in each a la carte restaurant once weekly, upon availability.
Prior reservations required to all available restaurants.
Restaurants can be closed on special occasions by the hotel.
Operating days and hours of every food & beverage department are subject to change.

 

What are the meal options for Children?

Children below 12 years can dine for free at the Tasty Corner Lunch from 12:30-14:00
All Restaurants have available Kids Menus. Children aged over 12 years old are considered as adults.

 

Do you have Baby food meal plan?

0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager or the reception to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food.

 

Do you offer special dietary needs e.g. Vegan, Vegetarian or Halal options?

Our buffet restaurant offers vegan, vegetarian, and halal options. However, we recommend contacting our Guest Service department for more detailed information and personalized assistance.

 

Where is Agreco Farms located and how can I get there?

Agreco Farms is located in Adele Village. The approximate travel time is 10 minutes. (transfer not included).
Accessible by:
•Shuttle bus, roundtrip tickets prepaid at the reception desk. Cost per person 8€, children under 4 years old free)
•By Car
•By Taxi (waiting time approx. 20 min)
A reservation is required.

 

Can we book restaurants prior to arrival?

You can book the restaurants within 7 days prior to your arrival either through our Grecotel App or by contacting our Guests Services Team via email or our WhatsApp Concierge which will be found through our Grecotel App.

 

Is there any dress code for the Restaurants?

We follow a resort-casual dress code during dinner time at all our restaurants.
Swimwear and flip-flops are discouraged at all our restaurants.

 

Can we arrange a Private Dinner?

As part of your experience, you can enjoy an elegant evening of exquisite dining by the sea, at the Sunset time, accompanied by the sounds of the gentle waves of the peaceful Aegean Sea at an extra charge. For further information please contact our Concierge Department.

LuxMe what is included?

• Refined service reflecting genuine Greek hospitality,24h WhatsApp concierge and Grecotel Mobile App
• A world of premium culinary choices at the 7 a la carte & rich buffet restaurants, snacking, light fare & late-night snacks
• Unlimited drinks including premium brands, wines, cocktails & healthy juices, and the wine library.
• Stocked mini bar, tea & coffee set up, Nespresso Coffee machine and luxury amenities.
• Access to the Kingdom of Poseidon Aqua Park at Grecotel Marine Palace
• Free kids stay, dining & activities at the Grecoland Kids Club
• A wide choice of complimentary Fitness, Sports, and Recreational Activities

 

What are the Check-In and Check-out Hours?

Check-out: 11 AM
Check-in: 3 PM

 

What should I have with me upon check in?

Your ID card or Passport and the credit card you have used to book your reservation.

 

Is it possible to enter my room prior to check-in?

If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

 

May I use the Hotel’s Facilities before my check-in or after my check-out?

All the Hotel’s Facilities are available to be used from the time you arrive in the hotel till the time you depart regardless the time you check out of the room. ( LuxMe package ends at 5 p.m. on the departure day)

 

Is it possible to have a confirmed late check out?

A day before your departure a late check-out may be confirmed at reception. There are different options with applicable charges to choose from according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

 

What is the environmental tax? Am I obligated to pay it?

An environmental fee, defined as Climate Crisis Resilience Fee, of €15,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check in.

 

What is the composition of the water in the pools?

The pools exclusively contain seawater.

 

Is there coffee or tea in the room?

All rooms are equipped with Tea & Coffee Facilities, Nespresso coffee machine.

 

Does the hotel provide Iron & Ironing board in the room?

Iron and ironing boards are available for our guests and can be delivered to their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.

 

What plug adapter do I need to bring with me?

The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected. The standard voltage is 220 V.

 

What is the size of the extra bed?

All our extra beds are 78 inches (200 cm) in length and 35 inches (90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

 

Is there an exchange office at the reception desk?

All our extra beds are 78 inches (200 cm) in length and 35 inches (90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

 

Is there a safety deposit box in the room?

All our rooms have a safety deposit box in the room without any extra charge.

 

Can you confirm a certain room number or location?

A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

 

How often are the bed sheets and towels changed?

As part of our commitment to natural resource management and improving the local environment, bed sheets and towels are changed in accordance with the hotel’s environmental plan. However, if you would like them to be changed more frequently, please place the designated label provided in your room.

 

Do you offer a pillow menu?

We offer a pillow menu for specific room types and upon request.

 

Do you offer non smoking rooms?

All our rooms are non smoking rooms.

 

Is it possible to add a baby cot in the room?

We provide cots for babies in certain categories of rooms. This equipment can be reserved at the reception desk or prior your arrival through our Guest Service Department. This service is offered free of charge.

 

Is there an ATM machine on the hotel premises?

There is an ATM machine located at the reception level.

 

Is the hotel accessible to Mobility Impaired Guests?

Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

 

Are pets allowed in the hotel?

Pets are not allowed in the hotel.

Do we have to book the spa in advance?

It is recommended to book Hippie Spa treatments in advance directly with the Spa team to guarantee the preferred timing.

 

Do you have Male Therapists?

We do have Male therapists at Hippie Spa.

 

What are the operating hours of Hippie Spa?

Our Spa is daily (except Sunday) open from 10:00-18:00.

 

Do you have a Sauna, do I have to book?

We do have two Sauna rooms in our Gym. A reservation is required. (free of charge)

 

Do you have a gym?

We do have a very-equipped indoor gym and an outdoor gym.

 

What are the operating hours of the gym?

The indoor gym operates and is supervised daily from 07:00-19:00

Do you have a kid’s club?

We have a very well-equipped Children’s creative and educational facility called Grecoland.

 

What age is allowed in the kid’s club?

Children between the ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3 years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below. (with extra charge)

 

Is it possible to book babysitting service?

Babysitting service can be booked through our Guest Service Department.

 

 

Are there good diving spots near Grecotel LuxMe White Palace?

In Grecotel LuxMe White Palace we have our Scuba Diving center on the resort, our cooperators of the Diving center will arrange dives according to your level of experience.

 

Do you do Excursion boat trips?

We do have different types of boat trips and a wide option of boats and yachts to enjoy the sea breeze. Cruises and experiences, snorkeling excursions, fishing, as well as available.
The Guest Services Team is ready to provide you with plenty of information to plan the trip of your dreams.

 

What Types of Water Sports Activities do you have?

 

We do have both non-motorized as well as motorized Water Sports activities.
With our Mastoras Watersports, you can learn water-skiing and wakeboard, rent kayak, SUP, Jet ski, have fun on the coast with banana, Crazy UFO, tubes, or go extreme with parasailing.

Do you have a medical facility in the town?

We do have a public and private hospital in Rethymno town, a medical center nearby along with an assigned 24/7 on call Resort doctor (charges may apply).

 

Is there 24h reception service?

Yes, reception is open 24 hours.

 

Are the public pools heated?

Our Main Pool and our Kids Pool is heated in April and in October. All our pools (public, shared and private) are filled with salty water.

 

Does the hotel have Wi-Fi?

Τhere is free Wi-Fi all around the hotel (public areas and rooms)

 

Is Early Breakfast available?

Yes, there is early breakfast service available for our guests half an hour before the prearranged & scheduled departure. The request should be made in reception latest till 20.00 of previous day.

Are there special offerings for honeymooners and anniversary or birthday celebrations?

Are there special offerings for honeymooners and anniversary or birthday celebrations?

 

How can I get the Grecotel App on my device?

Our Guest can download the Grecotel App through the App Store or Play Store. Once installed, you can use the app to manage your bookings, access information about your stay, view activity schedules, and explore services offered both within and outside the hotel.

 

Can we communicate with the resort via WhatsApp instead of email?

Yes, Grecotel LuxMe White offers the convenience of communicating via WhatsApp. Our staff members are available to assist you with various request through this platform, ensuring personalized assistance and effortless access to services ( +30 6947275368)

 

Which languages are spoken by the resort staff?

The resort staff at Grecotel LuxMe White are proficient in multiple languages to ensure seamless communication and exceptional service for guests from around the world. The languages spoken by the staff include english, greek, german, french, italian and russian.

 

What amenities are included with my stay?

We offer a wide range of amenities to ensure a luxurious and comfortable stay for all guests. The amenities included with your stay may vary by room type.

 

Are there any butlers services available?

We offer butler services for guests staying in select accommodations. The butler service is extra charged.